Lundell Ltd. Privacy Policy.

Our contact details.

Name: Lundell Ltd.

Address: Unit 7 Tower Quays, Tower Road, Birkenhead, Merseyside, United Kingdom, CH41 1 BP

Phone Number: +44 788 889 9745

E-mail: info@lundell.ltd

The type of personal information we collect.

At Lundell Ltd., we are committed to safeguarding your privacy and providing transparency about the information we collect and why. We currently collect and process the following types of information:

Personal Identifiers, Contacts, and Characteristics: This includes information such as your name and contact details. We collect this information to establish and maintain communication with you, ensuring a seamless and personalized experience.
Email Address: We collect email addresses for the purpose of sending newsletters and updates about our products, services, promotions, and company news. This helps us keep you informed about relevant information and offers.
Chat Logs: We collect chat logs to enhance our customer service and support. These logs allow us to review and improve our interactions with you, ensuring that we provide the best assistance and address your inquiries effectively.
Cookies: Cookies are used for various purposes on our website. They help us analyze trends, administer the site, track user movement, and gather demographic information. Cookies also allow us to optimize your browsing experience by customizing our web page content based on your preferences and browser type.

We believe in responsible data handling and use these types of information to provide you with a better user experience, improve our services, and keep you informed about relevant updates. If you have any questions or concerns about the data we collect, please feel free to contact us info@lundell.ltd

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You provided your name and contact details when signing up for our services.
You shared your email address to subscribe to our newsletter and receive updates.
Chat logs are collected during our customer service interactions to assist you better.

At Lundell Ltd., the information you provide serves various essential purposes, including but not limited to:

Marketing: We use your personal information to tailor marketing communications, including newsletters and promotional offers, to keep you informed about our latest products, services, and updates that may interest you.

Communicating: Your contact information, including email addresses, enables us to communicate with you effectively. We may use this information to respond to your inquiries, provide customer support, and keep you updated on matters related to our services.

Improving Services: Your feedback and interactions, such as chat logs, help us continuously improve our products and services. We analyze this information to enhance user experiences and address any concerns you may have.

Legal Obligations: We may process your personal information when required to comply with legal obligations, resolve disputes, or enforce our policies.

We may share this information with Aulis Lundell Oy and Modularize Ltd.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@lundell.ltd

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information.

Your information is securely stored. We keep the following types of personal information until you request deletion or unsubscribe from our newsletter:

Personal Identifiers, Contacts, and Characteristics: This includes information such as your name and contact details. We collect this information to establish and maintain communication with you, ensuring a seamless and personalized experience. We will retain this information until you request its deletion or unsubscribe from our services.
Email Address: We collect email addresses for the purpose of sending newsletters and updates about our products, services, promotions, and company news. This helps us keep you informed about relevant information and offers. We will retain your email address until you choose to unsubscribe or request its deletion. If you decide to unsubscribe, we will promptly remove your email address from our mailing list and securely dispose of it.
Chat Logs: We collect chat logs to enhance our customer service and support. These logs allow us to review and improve our interactions with you, ensuring that we provide the best assistance and address your inquiries effectively. Chat logs will be kept until you request their deletion.
Cookies: Cookies are used for various purposes on our website. They help us analyze trends, administer the site, track user movement, and gather demographic information. Cookies also allow us to optimize your browsing experience by customizing our web page content based on your preferences and browser type. The lifespan of cookies varies depending on the type.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at.

Name: Lundell Ltd.

Address: Unit 7 Tower Quays, Tower Road, Birkenhead, Merseyside, United Kingdom, CH41 1 BP

Phone Number: +44 788 889 9745

E-mail: info@lundell.ltdif you wish to make a request.

How to complain.

If you have any concerns about our use of your personal information, you can make a complaint to us at info@lundell.ltd

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk